“This 3* hotel thinks its a 5 *. Most comfy hotel bed ever, lovely fluffy towels and complimentary hot drinks. The room is very well thought out, even a small fridge. This is the closest hotel to the Columbia Campus. Lovely, helpful friendly staff too. Well done guys, keep it up. Many thanks for a wonderful experience.”

“Unfortunately, the quality of the water in the showers ruins the entire hotel for me. The water is EXTREMELY hard. Immediately when my hair gets wet, it becomes stiff, crunchy, and tangled. My own personal shampoo, which normally lathers very well does not lather whatsoever in this water. My toothpaste doesn't even foam up when brushing my teeth with the sink water. This is by far the worst water quality I have ever experienced. Just thinking about the excessive levels of minerals and heavy metals in their water makes me cringe. It is making my already fragile hair fall out like crazy and I refuse to take another shower at this hotel. It is unacceptable for a hotel of this price rate to not offer a better quality of water to its guests. I do not need top-notch water, just something that does not destroy my hair with one shower. I would also like to add that the hotel claims to be entirely smoke-free (signs are everywhere), but the entire lobby and two elevators have an overwhelming smell of cigarette smoke, masked with men's cologne.”