“I am writing this to express my big disappointment on Alila Ubud service, property and management. The Incident start when I bought spacation voucher to stay in Alila Ubud, the voucher include, inclusive stay in villa of your choice and free unlimited spa during your stay.I requested the type of room that I want complete with the range of room numbers (between 501-504) which is Terrace tree villa from 2/3 months in advance. I also asked 4 of my friend to join my trip and they decided to buy the same voucher to stay in the same date as I booked. When me and my first couple friend check-in into Alila Ubud we were designated in Terrace tree villa no 505 & 506. There were a huge difference between that room and the room I requested before ( different complex, interior, exterior ). They said that the room that i requested has changed name into Forest Edge villa but last week before my departure I checked that the room still named Terrace tree villa. Eventhough room 505 & 506 also come in Terrace tree villa catagory, our room were so undermaintanance, doesn't reflect other Alila property that I have stayed.The corridor looks old, dirty and there is a snake in our corridor, the one that makes us even frighten that our room door cannot fully be lock, there's a slight gap in between door closing, imagining the snake, frogs, lizard in our terrace area can enter our room. From that my dissapointment rise why can't we get the room that we have requested before eventhough I have requested it from 2/3 months in advance. Alila ubud front office said that their hotel is fully occupied and the room that they gave us was the best room, we also asked for another type of room or even willing to sacrifice downgraded to their superior room but they don't gave us any other option. After bargaining, alila gave us pool villa option or superior room option. When we survey the pool villa, that room has dead cockroach and spider on their chair, the bed sheets also very dusty as if that room hasn't been occupied for a long time. The grass & plant in the garden also very high and not maintain, makes us so devastated. After that came our other friend that check in, the one who booked the last after two of us. strangely, they get the room that we want which is 503 eventhough they didn't requested any type of the room at all. That shows how bad Alila Ubud management, our request considered as useless and our booking were not prioritized at all. In the end, our room were given to someone else. When Alila ubud staff, knows that the one that check in is also my friend, their faces look very shocked and they approach us giving us unethical & unlogical question asking us to decide by ourselves who want to stay in 503. Necessarily, it's their part to handle our reservation properly. We're honestly so angry and unbelieve tthe incident happening to us, finally we're bound to wait before our check in while the pool and superior is being clean, we thought that we're going to spa first while waiting for check in, but the spa is also full, only 1 room available so the other person cannot get any spa on that day. the resepsionist said that usually we can do spa 1-2 times a day, if it's like that please don't sell unlimited spa voucher, please just sell stay voucher with bonus 2x spa session. Me and my friend decided not to stay in Alila ubud, our mood has been destroyed and we're looking for another property to stay in. I ask for extended time to claim our voucher and the front office said on behalf their manager that they appreciate our long way to Bali so we can extend your voucher until march 2022. I also convey to Alila ubud, that we're so dissapointed, honestly we have travel all the way from Jakarta to Bali and we're really looking forward with our stay in Alila Ubud but ended getting bad moment in Alila Ubud.”

“O hotel mais maravilhoso e impressionante de Ubud 🥰🥰 o ambiente era 👍👍👍👍👍 e eles ofereciam muitas atividades”