Cleanliness, indoor/outdoor decor, community fire pit The breakfast staff was overwhelmed and too busy each morning I went downstairs for coffee. However, they remained pleasant and professional.

Perfect stay with our dog! Not a thing!

The reservation was not correct.

In hotel restaurant Reservations said mountain view, we had a view of the parking lot

Convenient, great pet trail

The location, the staff and the excellent service they provided No

Good location, clean Charge $ 45.00/night for pet I think is outrageous. That's the price we paid for boarding our pet. It's ridiculous.

Location near Biltmore

Clean and good breakfast. Mattress is too firm .

Awesome employees and great location. Would definitely stay there again

I've stayed at 3.5-star hotels that don't come close to how well run this hotel is. VERY clean, great staff, everything works as it's supposed to work. This hotel deserves better than 3 stars! I loved everything about this hotel.

Absolutely wonderful staff!! Went out of their way to be kind and helpful. Beautiful accommodations... a big thumbs up!

Excellent Hotel property..... I particularly enjoyed the food choice available in the bar / restaurant .... Serving until 10 p.m., was very welcome for my late arrival.

Hotel employee at the front desk was AMAZING from the moment we walked in. The hotel is so cute!! Made me feel like I was back home at my family cottage!. Great experience!

Good location for my purposes and very good little restaurant The negative for my stay was a loud person outside my room possibly next door carrying on conversations and open and closing or slamming doors which made me realize there is very little sound or noise privacy. Resulting in keeping me awake half the night

The landscaping and grounds are aesthetically pleasing, the pool well kept. My experience with the staff was poor, at best. At check-in, the person helping me was cold and brief. A person dropped in to ask their nightly rate, they were quoted an amount less than what I had paid and the person left, the two desk clerks then discussed this amongst themselves without offering an explanation to me as to why the rate would be lower if I dropped in that evening vs reserving and paying in advance. Also, breakfast was not included with the room rate, something that wasn't clear when I booked and disappointing considering the high per room rate. Overall impression, experience not worth the cost. Location was excellent for access to the Blue Ridge Parkway and downtown Asheville. Desk staff not friendly or helpful. My check in was done in a curt and unfriendly manner, another guest checking in at the same time was provided extensive information about the hotel; I was essentially handed the key. I called the front desk to inquire about the availability of a safe and was just told there wasn't one, no other explanation. I realized I needed to add my daughter's car to the registration for overnight parking and was told I had to come down in person and do it, no offer to take the info over the phone. Menu in lobby said there was pool side service from 5:30 -9; however, I sat there for an hour and not one hotel/restaurant personnel was present. Overall, service not on par with the price I paid for 2 nights.

My family has stayed here many times over the past five years, and it is always a "must stay" location for us during trips to the NC shore. The managers are always friendly, helpful and welcoming; I...

Birthday weekend in Asheville - Wanted someplace out of town and comfortable for 5 of us and the dog. Staff was very friendly and helpful. Hotel was clean- room was clean - outdoor area was very...

I decided to treat my mother to a weekend in Asheville so we could go to the movies Sunday and visit the Biltmore House Monday, with an overnight stay at a hotel. I chose the Holiday Inn Asheville...

We were traveling with a 30 person tour group. This is by far the best hotel we have stayed in. Very clean, friendly, and a good location. They even have a small hiking trail adjacent to the parking...

The hotel location was not far about 10min to an 1hr towards the hike up in Chimmey rock. When we first arrived we was greeted and advised of covid restrictions, The hotel inside and out was very...

Had stayed here couple of times with our dog, as it is ok for pets. Another good visit with friendly desk staff. Had a mountain view room vs. parking lot view which was nice. Be sure to ask when you...